Support

For help with quikkplay, email quikklabs.support@gmail.com and include the Android device model, Android version, quikkplay version, and a short description of what happened.

Useful Details

• For playback issues, include the media type and whether playback was local, Jellyfin, or Cast.
• For Cast issues, include the Cast device model and whether the issue happened at startup, pause, seek, subtitles, or queue transition.
• For generated subtitle issues, include the visible error message and whether the media was video or audio.
• Diagnostics exports are created only when you choose to save or share them from inside quikkplay.

Before sending a report

Do not send passwords, API keys, Jellyfin access tokens, authenticated playback links, or private media. Review any diagnostics ZIP before sharing it; reports can contain filenames, paths and network details. A short description and the visible error message are a good starting point.

Privacy

Read the quikkplay Privacy Policy for details about local media access, Jellyfin, Cast, generated subtitles, diagnostics, and data handling.

For deletion steps and deletion requests, see quikkplay Data Deletion.